Concierge is the Disney Cruise equivalent of First Class. It costs more and you have access to services and nicer rooms. But you also get very opaque things that most other guests don't even notice.
Sailing Concierge is less about WHAT you get and more about WHEN you get it
Priority Booking Windows
130 days prior to your sail date, I'm going to send an email to the Shoreside team detailing your onboard requests. I have a list of things I ask for and we're also going to talk in advance about what you want.
This is critical for securing those high-demand experiences like a private Castaway Cay or Lookout Cay Cabana (very difficult to get if not sailing Concierge), Royal Gathering, Palo/Remy, etc. You will be first in line and the team prioritizes Concierge requests. If these are all must-do? Concierge gives you a better chance at securing them.
Priority Boarding
You’ll check in at a dedicated area and be among the first guests to board the ship, giving you extra time to explore before the crowds arrive, no waiting on the sidewalk for you.
Exclusive Welcome Lunch
Everyone else on the ship has to scurry around and wait in various lines to get final details sorted out on embarkation day.
NOT YOU, MY FRIEND. You'll board early and go to a welcome lunch in one of the main dining rooms. At this time a Concierge team member will talk to each family about any last-minute requests or things they need. You don’t have to hustle around the ship getting on waitlists, the Concierge team will take care of it while you sip beverages and relax.
Effortless Debarkation
Getting off the ship doesn't seem like it will be a hassle but it's sort of like exiting the airplane: everyone wants to leave at the same time. Your Concierge team personally escorts you off the ship and through an exclusive exit, bypassing the crowds on the final morning, and yes there will be crowds.
Room Amenities
There’s a pillow menu for Concierge guests (feather, foam, etc), robes + slippers (you don’t get to keep them), upgraded bed linens, premium bath products. It's just nice.
The Concierge Lounge
We’ll talk about this more in the next section but it’s fantastic. A continuous spread of complimentary food and beverages throughout the day, including continental breakfast, light lunch, and a full evening happy hour with complimentary beer, wine, and spirits. Not just well beverages either, they will try and get whatever bottles you prefer.
It's also the perfect place to grab unlimited bottled water and sodas.
The Concierge Sundeck
The furniture up here is nicer, plusher, and it’s not as crowded. Complimentary sunscreen.
Priority Show Seating
You get to enter the Walt Disney Theatre before the doors open to other guests and have your choice of seats. On Destiny and Treasure, where Hercules and Moana are drawing huge crowds, this might be a big deal to you!
Plus, you get free popcorn while everyone else pays, this does seem like the LEAST Disney could do, but free is free we shall accept it.
Dedicated Onboard Team
Need to change a dinner reservation or arrange a last-minute surprise? Magic Band quit working? The onboard Concierge hosts are there to help with any request, so you never have to wait in line at Guest Services and trust me that line gets LONG.
Expanded Dining
Guests in a 1-bedroom suite or higher can enjoy hot meals from the main dining rooms or even Palo, delivered directly to their stateroom through an expanded room service menu. This doens't seem special until you get people'd out and think, "I might just like to eat here and enjoy the view." Are you getting it yet? Concierge is about OPTIONS.
Special Touches
The Concierge team is known for adding that extra "pixie dust" to your trip, from exclusive character meet-and-greets in the lounge to surprising you with an exclusive gift or amenity. Magic happens more often for these guests.
Food and Beverage
The Concierge Lounge is the premium benefit, it's the most tangible and it's what most people get hyped for (besides the nicer room).
Available throughout the day, the lounge provides a quiet retreat with a rotating menu of complimentary snacks, desserts, and premium drinks, and if you choose a room nearby it is terribly convenient to pop over for a bottle of water, cookie, etc.
All-day complimentary beverages
- A specialty coffee machine can prepare espresso, cappuccinos, and hot chocolate.
- Water and soda: The lounge provides a stocked cooler with complimentary bottled water, juices, and canned sodas that you can take back to your stateroom or to port visits.
Continental breakfast
- Pastries, muffins, yogurt, and fresh fruit, all the basics without the crowds
Lunch and afternoon snacks
- Savory finger sandwiches, salads, and charcuterie, little snacky-type items
- Later in the day, the menu rotates to include cookies and mini desserts.
Evening hors d'oeuvres and cocktails
- A generous "happy hour" that is QUITE popular. Complimentary premium cocktails, wine, and beer are served during the evening. Bartenders are on hand to create your favorite drinks. Lots of people stop here before dinner or the show and take their beverage with them to avoid extra charges + waits
- More food! Hot and cold hors d'oeuvres, including items like shrimp, mini quiches, and a cheese plate
- Desserts will show up later in the evening, but my gosh can anyone eat MORE? (you can, trust me.)
Exclusive extras for Concierge guests
Room fridge stocked for you: Let the Concierge team know your preferences, and they will keep your in-room refrigerator stocked with your favorite bottled and canned beverages.
You can’t request things outside of the Coke family of products, but if it’s kept on the ship they’ll put it in your fridge.
Concierge Deposits are Non-Refundable
You may change your sail date or downgrade category, but the initial deposit remains non-refundable, forever.
Cruises 1 to 5 Nights (Suite and Concierge Staterooms)
Penalty/Days Prior to Vacation Commencement Date
- 45 days or more: Deposit per Guest
- 44-30 days: 50% of vacation price per Guest
- 29-15 days: 75% of vacation price per Guest
- 14 days or less: 100% of vacation price per Guest
Ready to book a room? Tap here to fill out an inquiry form!